Account Manager

Fathom Columbus

Bachelor’s degree

The Account Manager must demonstrate a strong aptitude for strategic thinking and tactical execution. This position must be able to own accounts across multiple clients, brands, types of service, and industries. The right candidate will be , highly motivated self-starter with a track record of success. Minimum 3 years of experience in an agency or similar business with proven successful client management experience Proven experience with online marketing including SEO, pay-per-click and social media Understanding of Google Analytics and other web metrics Excellent relationship building skills. Dynamic and flexible personality A bachelor’s degree Healthcare experience is a plus

One of the Nation’s fastest growing online marketing agencies is seeking a dynamic and motivated Account Manager to join our team. The Account Manager is responsible for managing multiple client engagements, serving as the primary day-to-day client contact, providing strategic thinking to help clients achieve their goals, retaining clients and organically growing accounts. This position will do little to no cold calling or lead qualification but will focus primarily on existing client retention. We’re no ordinary agency. We pride ourselves on building the best team, having the best clients and bringing the most innovative and results driven agency around. If you are the kind of account manager that stays up at night thinking about new ways to help your clients, if you’re obsessed with customer service, if you want to work with the best and brightest, we want to talk to you.

Responsibilities:
- Serve as the day-to-day point of contact for multiple clients
- Understand clients in detail, including their industry, competitive positioning, and messaging;        understand the client’s tactical needs and key strategic aspects.
- Understand search engine optimization, pay per click marketing and social media
- Actively participate in account strategy development, help to craft the direction into client- and         internal-facing deliverables and in-market tactics. Stay current with interactive trends, and apply them   proactively to meet client needs.
- Translate client requirements into agency requirements; create clear documentation for the internal   team
- Manage task priorities, ensure team members fully briefed on accounts
- Responsible for overseeing quality assurance of work delivered to clients, maintaining the highest   quality standards.
- Lead client status meetings to prioritize current and upcoming projects.
- Promptly address scope challenges and issues with clients.
- Retain clients
- Identify client project opportunities to grow account revenue
- Lead tactical client discussions with day-to-day client contacts as well as strategic meetings with senior client personnel.

Qualifications:
The Account Manager must demonstrate a strong aptitude for strategic thinking and tactical execution. This position must be able to own accounts across multiple clients, brands, types of service, and industries. The right candidate will be , highly motivated self-starter with a track record of success.

Minimum 3 years of experience in an agency or similar business with proven successful client management experience

Proven experience with online marketing including SEO, pay-per-click and social media

Understanding of Google Analytics and other web metrics

Excellent relationship building skills.

Dynamic and flexible personality

A bachelor’s degree

Healthcare experience is a plus