Application Support Engineer I

Ohio Public Employees Retirement System

Associates Degree in Computer Science or related field

Minimum of two years related experience or equivalent combination of education and experience. Knowledge of software development is preferred.

Reports To: IT Supervisor – Customer Service

Department: Network Support

Division: Information Technology

Target Salary: $25.37 - $32.08 ($52.774.79 - $66,716.95)

FLSA Status: Non-Exempt

Number: 4

Posting Valid: 1019/10 – Indefinite

 Please apply through the company website at www.opers.org.

Summary:

This position will work closely with internal application development teams, infrastructure support, and database administrators to support the OPERS application infrastructure on a 24/7 basis.

Primary responsibilities will include application installation, upgrades, and developer support of third-party and OPERS custom designed applications.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Perform software installations, upgrades, and administration of custom and third-party client/server and web based applications running on distributed operating systems (Windows, Solaris, Linux, etc). Perform .NET and Java application deployments for third-party and custom designed applications. Monitor application health. Work closely with infrastructure support and application development teams to tune underlying application and operating system performance. Where appropriate, design, build, and maintain load and performance stress testing scripts for supported applications. Work closely with disaster recovery team to design appropriate backup and recovery procedures for all supported applications. Performing operational duties related to job and program execution monitoring, configuration management, and job scripting. Work closely with IT Security team to maintain application security. Responsible for supporting programmers’ effort for software development and customization. Develop solid knowledge of business requirements and ensure that technology and support meets those requirements. Maintain a customer service-oriented work approach towards internal and external customers.

Competencies: To perform the job successfully, an individual needs to demonstrate the following competencies: · Job Knowledge/Technical Skills: Possesses and applies current job knowledge and technical skills to perform specific duties within defined job responsibilities. · Customer Service: Demonstrates commitment to OPERS Vision “…delivering responsive high quality service every time, all the time” through exhibiting an attitude of excellent service, ability to identify customer needs, use of thoughtful communication and willingness to resolve conflict. Attentive to the needs of both internal and external customers and OPERS Internal Customer Service Standards (ICSS). · Productivity: Generates required level of work output while demonstrating department quality standards. · Adaptability: Ability to embrace change as a necessary and desirable opportunity. Flexible in dealing with different viewpoints and people with diverse backgrounds. · Problem Solving: Solves problems and makes business decisions to carry out job duties. · Communication: Ability to express thoughts and ideas to others, both orally and in writing. Demonstrates commitment to OPERS Internal Customer Service Standards (ICSS). · Dependability: Demonstrates reliability and instills confidence in the ability to carry out job duties. · Teamwork/Interpersonal Skills: Builds and maintains working relationships with OPERS employees and customers. Cooperates with OPERS employees to achieve common goals while demonstrating core values.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:  minimum of two years related experience or equivalent combination of education and experience. Knowledge of software development is preferred.

Computer Skills: High degree PC proficient Required MS Windows Required XP/2003 desktop and server operating systems Required UNIX server operating systems Desired Linux server operating systems Desired Installing, maintaining, and troubleshooting industry standard web, application, and database servers Required Apache Desired IIS Desired WebSphere Desired .NET Desired WebLogic Desired Crystal Reports Desired Microsoft SQLServer Desired IBM DB2 Desired MS Word, MS Excel, Visio, Internet, and MS Outlook Required

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates and Licenses: None

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The noise level in the work environment is usually moderate.

Physical Demands: While fulfilling the responsibilities of this position, the employee is regularly required to sit, stand, or walk and may occasionally stoop, kneel or crouch. The employee may occasionally lift and /or move up to 10 pounds.