| Experience |
- 4+ years in a technical environment
- 3+ years Exchange Administration experience
- Communication and Collaboration
- Skills Written: Strong written communication skills.
- Must have the ability to draft technical/knowledgebase documents and read, analyze, and interpret documents such as periodicals, journals, and technical procedures. Oral: Strong oral communication skills. Must have the ability to effectively interact and present information to IT professionals, management, vendors, and business associates at all levels. Technical Knowledge
- Proven knowledge in operating and personal computer systems.
- Must have server administration experience
- Must have a thorough understanding in multiple software platforms, products, and applications.
- Proven knowledge in technical diagnostic and analytical tools.
- Must have strong analytical and decision making skills and the ability to analyze systems with multiple platforms.
- Problem Solving Must be able to define problems, establish facts, and decide upon a course of action for addressing and resolving problems.
- Will act as escalated level support for technical and function issues.
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| Description |
POSITION SUMMARY: FTE
The Application Support Engineer is a core member of the Corporate Applications team and will focus on messaging and collaborative technologies. This role is to help ensure the applications and technologies that enable the organization to communicate and collaborate continue to add value to the business. Activities will range from resolving incidents escalated from the IT Service Desk, daily operational and maintenance tasks, and executing service requests to assisting in the planning and execution of refresh projects and system enhancements.
Current technology associated with this team includes:
- Exchange Server
- BlackBerry Enterprise Server
- E-Faxing
- Office Communications Server
Under general supervision, performs activities required for the operation, maintenance, and control of complex systems. Makes necessary configuration changes on existing systems to enhance functionality in alignment with organizational needs. Assists in planning, scheduling, and implementation of activities.
Initiative: Competent to work on defined tasks and problems with some instruction and guidance.
Planning: Able to plan daily activities based upon priorities provided by management. Able to handle competing priorities during situations when multiple problems exist.
KEY RESPONSIBILITIES:
- Performs complex modifications, enhancements, or upgrades to existing systems through analysis, planning, design, scheduling, testing and coordination.
- Performs operational and maintenance activities to ensure the reliability, availability and recoverability of systems.
- Conducts routine audits to ensure compliance with established standards, policies, and configuration guidelines.
- Provides technical and functional support of incidents and service requests from inception through resolution
- Develops and maintains documentation library.
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