Customer Care Account Manager

HLS MedFreight

College degree preferred, some college coursework required.

Qualifications

• Minimum of 10 years professional experience.
• Minimum 8 years experience in proactive business-to-business client relationships and maintenance. Strong solution or services selling experience.
• Excellent verbal and written communication with exceptional phone presence; web conference experience a plus.
• Excellent analytical and problem-solving skills.
• Demonstrate excellent follow-through and follow-up.
• Extremely organized, accurate, and detail-oriented.
• Excellent Microsoft Office skills.
• Experienced in receipt and documentation of customer contact; experience with CRM system a plus.
• Project management experience preferred.

HLS MedFreight ® is an information services company focused on healthcare logistics. We take pride in being the first company to manage inbound and outbound freight for providers (hospitals, clinics, etc.) in the healthcare industry. We are a rapidly growing privately-held company located in Westerville, Ohio, with a strong center of excellence in Customer Care. We are seeking a highly-motivated, energetic Customer Care Account Manager who has customer-focused passion and a drive to exceed expectations.

The successful candidate will be comfortable working in a team environment focused on a common goal.If you are results-oriented and like to know how your contributions make a difference, you will love our entrepreneurial environment. You will interact with and learn all aspects of the business. All associates have the opportunity to earn a performance bonus.

Responsibilities:

• Build strong, professional relationships with customers at all organizational levels.
• Successfully communicate initiatives and value proposition of HLS MedFreight programs.
• Target opportunities with customers and coach them through various savings programs.
• Drive and conduct business to business reviews.
• Serve as customer advocate throughout the organization.
• Manage multiple projects with frequent priority shifts.

We offer an exciting, fast-paced, entrepreneurial, non-smoking environment and a competitive compensation package, including salary, plus performance bonus and benefits (Medical/Dental/Flexible Spending Account/Life insurance and 401k).

If you fit this profile and meet these requirements, please apply on line or email your resume, salary expectations and references to careers@hlsmedfreight.com.