| Company |
TDCI Inc.
|
| Education |
Bachelor's degree in business or computer science. Typically requires four to five years of customer support experience.
|
| Experience |
- Good knowledge of all customer products designed by the company.
- Able to resolve general product problems via telephone or email support.
- Good writing, editing, interpersonal and communications skills.
- Proficient PC skills used, as required, for testing, troubleshooting, call logging, product programming.
- Professional appearance and presentation required.
- PC and related software applications.
- Typically requires four to five years of customer support experience.
|
| Description |
PURPOSE:
- Provides technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet.
- Serves as primary support liaison between company and customer.
- May travel to customer sites on rare occasions.
- Conveys customer feedback to product development staff.
- Possesses excellent knowledge of company’s products used by customers.
PRIMARY FUNCTIONS:
-
Resolves clients' questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
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Serves as primary support liaison between company and customer.
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Keeps customer informed of how and when problems are resolved.
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Involved in any additional follow up, testing and troubleshooting.
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Responsible for appropriate referral to other support and quality assurance areas.
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Conveys customer feedback to product development staff.
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Promotes and maintains a high quality, professional, service-oriented company image among users.
To apply, please send cover letter and resume to cgioffre@tdci.com. Be sure to include job title in the email's subject line.
|
| Job URL |
http://www.tdci.com/about/current-opportunities.html |
| Zip Code |
43240 |
