| Description |
Do you have at least two years of Salesforce experience? We want to talk to you. e-Cycle LLC, a rapidly-growing green company based in Hilliard, Ohio, is seeking an experienced Salesforce administrator to assist its sales and marketing department provide exceptional customer service to thousands of enterprise clients throughout the United States. This is a great opportunity to further develop your skills while working at a progressive company with exceptional benefits and a casual working environment.
EXPECTATION FOR ALL ASSOCIATES
Supports the organization's mission, vision, and values by exhibiting the following behaviors: Excellence and competence, collaboration, innovation, respect, commitment to our community, accountability and ownership.
However, this person must possess general knowledge of Web applications and Internet architecture as well as skills in Excel. Having a solid understanding of business processes across our organization is also critical to your success.
- Salesforce customizations are encouraged and since features are released 2-3 times a year, it’s important to understand how these changes will impact our organization and prioritize them accordingly.
- Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year).
- Communicates regularly with the leadership, to ensure functionality meets user needs and to develop ongoing project plan.
- Maintains at least high-level familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential software program integrations.
- Salesforce System Administrator would champion Salesforce within the technology systems group, Marketing group, and Customer Service Team, educating members on the capabilities and potential applications of Salesforce.
- Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc.
- Supports Corporate Marketing’s use of Salesforce, including assisting with managing Campaigns functionality and any mass email tools that are integrated with Salesforce.com.
- Develops ad-hoc reports as requested by leadership analysis on data as required.
- Maintain and communicate system metrics to track trends in usage and data integrity.
- Manages all security settings and conduct regular security/configuration audits.
- Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users.
- Executes all configuration changes (this may involve simply changing field names or could be more work-intensive project such a re-mapping fields and field value or doing a record update project that may require tools such as the Apex Data Loader or Excel Connector).
- Performs new release evaluations with business stake holders & executes new functionality rollouts.
- Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
- Performs mass data imports using the API or import tools as requested by users.
- Manages and implements customization and automation requests by users, including creating workflow alerts, automated email responses, etc.
- Maintains updated system documentation and Salesforce policies/procedures.
- Maintains the Salesforce mailbox by promptly responding to user questions and requests for administrative support.
- Coordinates project plans with outside developers to develops and maintains API scripts and s-controls to support custom development as needed.
- Develops and maintains naming conventions of pick lists, report folders, dashboards, etc. to improve system usability.
- Performs manual or automated data entry/data cleanup as required.
- Modifying the sharing model as required.
- Modifying leads (Status) and opportunity (Stage) business process setup as necessary.
- Creating and managing email and mail merge templates.
- Creating and modifying list views.
- Creating custom fields and modifying pick list values.
- Creating/Modifying Lead Assignment Rules as needed.
- Setting up Useful Links on the Home Page as needed.
- Creating Web Integration Links as needed.
Develop and execute a formalized on-boarding/training plan for new hires and new users.
2-5 Years experience desired.
Computer Skills
If interested, please send resumes to sherry.zarbaugh@e-cycle.com
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