Etiquette Tips to Transform You into Your Best Self

From international protocol to writing a more courteous e-mail, Denise Pietzsch, Founder of Etiquette & Protocol Image Consultants (EPIC) teaches everything about the importance of etiquette in the 21st Century to build stronger business relationships.

“We don’t change who you are, but teach you to be the best you can be,” said Pietzsch who admits she’s an introvert, but that by practicing proper etiquette, mastering small talk and learning to listen, you can leave a lasting impression.

“When someone is rude, it is usually unintentional due to a lack of education and understanding,” said Pietzsch. “For example, there are a lot of Baby Boomers who think Gen Y doesn’t know how to have interpersonal relationships because they are constantly bombarded with technology. Boomers believe it has made them less aware of social cues.”

Pietzsch’s advice? We should help each other and break down communication barriers by teaching different generations how we communicate. “Millennials will feel good if they’ve helped someone understand the latest technology tool and Boomers will begin to gain an understanding of why Gen Y ‘tweets’ as a form of communication. It is vital to communicate with respect and compassion. Millennials have been accused of having a sense of entitlement and Boomers have been accused of being closed to new ideas. Both sides need to respect what each has to offer and open the doors for greater success. We all have something to learn from each other."

“For example, I teach that e-mailing should be like writing a business letter. Never use emoticons. Learn the art of words, paragraphs and storytelling and check grammar and style,” said Pietzsch. “It impresses and makes e-mails more personal in our technology world, especially to those raised with a formal business style. It makes the other person feel honored and respected and it makes a statement about your work ethic.”

Pietzsch is a new TechColumbus member and looking forward to attending events. “There is a kind, gentle and intelligent spirit about TechColumbus. Everyone in the community has a sense of pride as a member and I think that is a wonderful thing.”