Help Desk 2

Manpower Professional

Should have good verbal and written communication skills. Must have intermediate level proficiency in verbal and written skills; technical/mechanical aptitude, and organizational skills.

3-5 years of HelpDesk Experience

• Helps customers who are having basic operation problems and system malfunctions.
• Receives customer problem reports and answers same under the guidance of Second Level.
• Answer questions regarding system procedures, on-line transactions, system status and downtime.
• Relays messages sent to or received from customers in a timely manner.
• Stays informed of all changes to the operating systems or software programs that affect customers.
• Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
• Maintains records of correspondence received and responded to.
• Should have good verbal and written communication skills.

Interested candidates should send their resumes to bruce.rowles@na.manpower.com