Help Desk Level II

DAWSON

Bachelor's degree (CIS or MIS preferred)

This position requires: -

• Previous experience in a customer focused, process centered environment.
• 3+ years experience providing application or end user support, with an emphasis on technical support.
• Excellent problem solving and analytical skills.
• Excellent organizational and time management skills, the ability to multi-task and prioritize is a must.
• Experience using Call Tracking/Incident Management tools is a plus.
• Proficiency providing support on various applications such as Lotus Notes, SAP, VPN, Microsoft Office, etc.
• Outstanding interpersonal, verbal and written communication skills.

Our long-time Columbus client has an immediate opening for a Level II Help Desk professional. In this role, you will

• provide functional support for various business applications.
• Assist users in the more unique application incidents in business applications such as SAP and Lotus Notes 7.
• Interface with the user community to discuss and support detailed functionality of a system.

In addition to a competitive hourly rate, we offer medical, dental, vision, life insurance benefits as well as PTO and holiday pay.

For prompt and confidential consideration please send your resume to jowens@dawsoncareers.com