Help Desk Network Technician

CSC

At least one technical certification that provides the knowledge and skill to perform our Help Desk Network Technician description. (i.e. A+, Network +, MCTS, etc)

At least two years of experience performing the major duties described in our Help Desk Network Technician description.

*Respond to client telephone and email technical support requests (TSR) *Perform remote work as assigned by Director or Engineering Team *Assist in keeping client infrastructure documentation up to date *Perform system assembly and software installation for new client equipment *Accurately complete call logging and service orders for proper billing *Assist sales team through research and gathering client technical data *Work independently and with fellow team members to achieve utilization objectives *Follow a thorough planning and follow-through process for all aspects of the job *Complete training objectives as assigned to stay current with emerging technology