Key Account Manager

DOmedia LLC

Associate’s degree or Bachelor’s degree

MAJOR DUTIES/RESPONSIBILITIES & ESSENTIAL FUNCTIONS Facilitate the set-up and ongoing maintenance of user accounts to meet or exceed client expectations while maintaining DOmedia standards. Maintain open dialogue with clients as necessary through phone or email communications to insure satisfaction. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUMMARY AND PURPOSE OF POSITION To engage prospective new DOmedia users and assist them through the registration and account creation process. Demonstrate how the system can be used to find, plan, buy or sell media. Drive revenue by providing user support through the online media ordering process. Additional responsibilities include database administration, website quality assurance, CRM software administration and all facets of maintaining and enhancing customer relationships. SCOPE OF POSITION • Assume account responsibility for designated existing and new user accounts. • Handle incoming user support requests regarding how to use the site as well as all current and new tools. • Identify new users, categories and/or vertical industries for business development opportunity. • Use the system regularly, identify and log “bugs” as well as new functionality opportunities that meet user needs. • Conduct industry and/or competitive analysis in order to stay current with trends, threats and opportunities. SPECIALIZED KNOWLEDGE • Basic computer skills (i.e. working knowledge of Microsoft suite of products) • Experience with, or ability to quickly learn how to use, Salesforce as a CRM resource to maintain contact information, account responsibility/activity/tasks. KIND AND LENGTH OF EXPERIENCE • 1-2 years experience with customer service background and/or inside sales experience, preferably in the technology or media space. DESIRABLE QUALIFICATIONS • Strong Excel skills. • Experience or exposure to technical projects (i.e. web design/development) • DOmedia is a young, start-up company characterized by lots of activity - most of it cross-functional - and a can-do spirit that's infectious. We're passionate about non-traditional advertising and have a tendency to become almost giddy when we see great work. We're equally enthusiastic about technology's ability to make our lives easier, incorporating it wherever we can to improve the DOmedia user's experience. • If you are a self-starter who can take a project and run with it, you share our passion for the industry, and you like a energetic work environment, send us your resume. As we grow, we're looking for the best talent out there that can grow with us...and have fun along the way.