Mobility Management Provider Brings Home AOTMP’s Supplier WMM Customer Advocate of the Year Award

Leading Mobility Enabler, Integrated Mobile, is proud to announce that their Director of Client Services, Will Nankivell, has been name the 'Supplier WMM Customer Advocate of the Year' at the AOTMP 2010 Industry Excellence Awards. These prestigious awards were developed to recognize enterprises and suppliers committed to telecom and wireless best practices.

Nankivell's selection was largely due to his group's implementation of special projects focused on improving the client experience. Over the past year, the Integrated Mobile Client Services Team established regular end-user surveys, defined key metrics, and published results daily to engage the company in their vision of efficiency and improvement.

With these and other changes, every client service metric has improved: First call resolution is up by 50% and total time to close tickets is down by over 50%. Operational costs are down, and, most importantly, client satisfaction has improved dramatically.

"Since our inception in 2004, Integrated Mobile's mantra has been 'it is about our clients'," said Nankivell. "These changes simply made it easier identify areas of improvement, set measurable goals, and refine the processes that result in a positive client experience."

Nankivell continued. "While I am pleased to receive the award, it is the Client Services Team that really deserves the recognition. It is their commitment to exceptional service and constant drive for improvement that sets Integrated Mobile apart and has made us a leader in the Managed Mobility space."

The 'Supplier WMM Customer Advocate of the Year' award was announced at the TEM 2010 Industry Excellence Awards banquet on February 16, 2010 in Orlando, Florida.

"We're proud to recognize our award winners who are driving efficient and effective practices in enterprise telecom management," said Tim Lybrook, AOTMP President and CEO. "They represent a commitment to excellence in creating telecom environments that not only meet financial and operational objectives, but also support business growth and strategic initiatives."

About AOTMP
Headquartered in Indianapolis, IN, AOTMP is the leading provider of information solutions for managing fixed and wireless telecom environments. AOTMP's proprietary certifications, benchmarks, standards and best practices deliver measurable improvement in efficiency and productivity for managing wireless, voice, and data services. From Fortune 50 companies to SMB, enterprises seeking the best return on telecom and IT services turn to AOTMP's industry research, advisory services, educational programs and performance management systems to achieve operational and financial efficiency. For more information, visit the website.

About Integrated Mobile
Founded by a senior IT consulting executive in 2004, Integrated Mobile is the leading provider of managed mobility services–having served customers that make up more than 25 percent of the Fortune 1000. Founder Greg Pugh experienced firsthand the administrative chaos and burgeoning costs corporate clients were met with in providing wireless capabilities to their staff members. He then aimed to make improvements. Integrated Mobile created a web-based portal and services based on Six Sigma and ITIL, to help businesses gain control of their wireless assets and costs.

Today, Integrated Mobile offers a full suite of managed mobility solutions and services that deliver end-to-end management of the enterprise's entire wireless lifecycle. This suite of services includes device fulfillment and configuration, training, asset management (including end-of-life device recycling), bill optimization, reporting and 24/7 end-user support. The Integrated Mobile Managed Mobility Solutions strategically reduce the total cost of wireless ownership by 20-40%, provide a single point of contact for all wireless services across multiple carriers and improve the overall quality of administrative and end-user support while simplifying the management of wireless devices and services. For more information about us, please visit our website.