Operations Manager

Expedient Communications

2 or 4 year college degree or technical institution diploma.

Minimum 4 years experience as an individual contributor in a similar environment Minimum 2 years experience managing people

Expedient Communications is an industry leader offering Data Center technology services, IP and telecommunications services to businesses, institutions and public entities. Headquartered in Pittsburgh, Expedient is part of a network of eight nationwide data centers, and offers a wide range of managed services such as virtualization, remote backups, management of equipment, storage area networks and more. These proven managed services combined with reliable and redundant SAS70 compliant data centers enables Expedient to deliver premier colocation, network and managed services to enterprise, commercial, education and government entities.  Expedient is owned by Continental Broadband which is one of many businesses backed by Landmark Media Enterprises, LLC, a privately-held media and information company.

Expedient has an immediate need for a Facility Operations Manager in our Upper Arlington (Columbus), Ohio data center.  This position will be responsible for personnel and facility management.  The successful candidate will become involved with various projects and have responsibility for supervision of the local Operations Support Center (OSC) that is responsible for responding to customer requests 24x7x365. This full time salaried position offers a competitive pay and benefits package, including medical, dental and vision insurance, flexible spending accounts, life insurance, paid time off, company holidays and a 401(k) plan with a company match.  

Job Duties:
•    Provide oversight to employees responsible for facility maintenance, customer service and general operations.
•    Assume accountability for market operations and work closely with functional group managers to address issues proactively and reactively.
•    Meet with key customers as needed to maintain relationships and address needs.
•    Be available outside of normal business hours as a point of escalation for facility maintenance and customer requests.
•    Organize and direct the work of maintenance/installation contractors and operations support center analysts as required to complete assigned duties.
•    Ensure that security procedures to facilitate customer access to the data center are followed consistently.
•    Ensure that the trouble ticket system is used to log all requests and activities.
•    Monitor the operational support systems to identify and resolve facility problems,
•    Develop or modify processes and procedures when needed to improve service and support.
•    Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.
•    Conduct annual performance evaluations of local market staff and provide daily feedback with regard to goal attainment and areas for improvement.
•    Partner with the sales team to conduct joint customer meetings and identify opportunities for additional revenue.

Knowledge, Skills and Experience Required:   
•    2 or 4 year college degree or technical institution diploma.
•    Minimum 4 years experience as an individual contributor in a similar environment.
•    Minimum 2 years experience managing people.  
•    Demonstrable written and verbal communication skills.
•    Familiarity and comfort with standard PC software necessary to conduct business.
•    Basic knowledge and experience with electrical and mechanical systems is preferred.
•    Ability to read, comprehend and work from technical documents.
•    Strong problem solving and decision making skills.

Submit your salary requirements, cover letter and resume to Expedient.

Expedient is an Equal Opportunity Employer, promoting a drug-free workplace.