PC Tech II

NetJets

Associate's Degree

Who is NetJets? NetJets Inc., a Berkshire Hathaway company, is the pioneer and worldwide leader in fractional aircraft ownership. NetJets began in 1964 as the first aircraft charter company. Today, NetJets offers not only fractional aircraft ownership but also jet cards through its subsidiary, Marquis JetSM as well as aircraft management and on-demand charter services through its subsidiary, Executive Jet® Management. NetJets is truly a global company with operations in the United States and Europe and an affiliation with the provider of the NetJets Middle East Program. Are You Ready? NetJets leads the industry. More companies and individuals use NetJets than all other providers combined. To continue to succeed, NetJets must constantly employ the best and brightest talent to lead our company into the future. At NetJets, it’s not just about filling a position or hiring a person, it’s about embracing personality. It’s about finding someone who wants to make a difference, someone with distinct qualities, a natural talent and a unique perspective on things. We believe that associates who are committed to their work, enjoy their jobs and want to surpass customer expectations will make NetJets a great company. If that's you, NetJets can give you the rewarding experience you’re looking for. Opportunity: We are hiring a PC Tech II position in our Information Technology department. The PC Tech II is responsible for providing technical administration for all desktop personal computer systems supporting the NetJets 7x24x365 operation. This includes PC hardware, operating system, and NetJets approved applications. This position will be located in Columbus, OH. What do you need to join our team? •2-3 years of Windows/Intel PC hardware and software experience supporting a client base of 500+ customers in a 7x24x365 operational environment. •Must have working knowledge of personal computers as well as familiarity of local area networks and cabling topologies. •Proficiency with Microsoft Windows XP and Microsoft Office. •Excellent customer service and interpersonal communication skills. •Should have the ability to work independently, and be able to establish priorities. •Must possess good troubleshooting skills. •Good organizational skills. What does a PC Tech II do? •Performs second level (Tier II) troubleshooting and problem resolution support for the Shared IT Service Desk and/or Incident Management requests assigned to them via the Ticket Management System within the documented Service Levels. •Responsible for the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for business users. •Performs PC hardware and software moves, adds and changes. •Works with procurement staff to maintain adequate inventory and asset controls to support break/fix and company growth. •Assists Desktop Support Lead and LAN/Network Administrators in various project tasks as assigned. •Maintains documentation on the installation of desktop personal computer operating systems and applications software. •Adherence to time and metric's tracking. •Performs on-call rotation supporting the business 7x24x365. Take the Next Step: More information on the PC Tech II position can be found online via www.netjets.com and clicking on "careers" (at the bottom of the page). You may build a profile or just search opportunities. The reference number is 110307, PC Tech II.