Solutions Architect - IT Security and Network Services Sales Engineer

CentraComm Communications Ltd

Since 2001, CentraComm has been securing, managing and hosting high-performance IT networks for a wide array of businesses and organizations throughout North America. Beginning as an Internet Service Provider (ISP), we've grown with our customers, becoming a full-scale Managed Service Provider (MSP) along the way, complete with a Network Operations Center (NOC) and Security Operations Center (SOC) with two carrier-class datacenters including a nuclear hardened, former defense department facility.

Today, we continue to build on our momentum by offering state-of-the-art services-like our Cloud-Based Security Services-to create comprehensive, robust solutions. This dedication to advanced technology and forward-thinking solutions has helped us garner national recognition, including being named to the CRN Fast Growth 100 list and Inc magazine's top 5,000 lists in 2007, 2008 and 2009 with a three year growth of 142%.

CentraComm's network and security solutions are built on an Elite partnership with Juniper Networks and a strategy built around best-of-breed products and solutions. The company has a strong presence in healthcare, financial, energy, education, manufacturing and service provider industries. We offer a dynamic and professional environment where initiative and hands on mentality are a must. Flexibility and independence in decision making are encouraged. As a rapidly growing company, there are ongoing possibilities for career growth with daily exposure to new and innovative ideas and motivated people. This is an opportunity to help build the critical and ever-growing security infrastructure for the new internet economy. CentraComm is a privately held rapidly growing company with an excellent financial position. This role is a key position in the continued expansion of the company. As a flat organization your skills, opinions and results have an impact. But ultimately, we understand that it's the trust our clients continually place in us that is the true cornerstone for our success today.

Position As a sales engineer, this position will provide proactive technical support and pre-sales assistance to the sales and marketing team, as well as consulting services for a variety of information security and networking products and services. Offering support for intensive managed security, networking, and hosting solutions through both direct and indirect contact with prospects and clients is required. The Sales Engineer will understand and present the CentraComm value proposition and technical service offerings. The ability to perform the discovery necessary to learn the details of a customer environment and provide a strategic direction based on those findings is crucial to the continued growth of the company and its strong presence within the industry. An energetic yet professional image is expected as well as the ability to provide alternative suggestions when faced with adversity no matter the risk. Position reports to CIO.

Specific Responsibilities include:

• Be a technology enthusiast while conveying the core products and services of the company. Become the most valuable resource for the client / customer by developing rapport and relationships with clients at all levels, creating a personal network within the client base.
• Act as a technical liaison between CentraComm’s customers, sales staff and our Network and Security Operations engineers • Point of contact for pre-sales technical issues and provide timely resolution to these issues (phone, email and in person)
• Work with clients to solve complex security problems by leveraging cutting edge networking and security technologies.
• Deliver technical overviews and presentations to clients.
• Deliver Visio diagrams of proposed solutions and lead white boarding discussions with clients • Assist Account Managers in achieving regional sales quotas.
• Set up new managed networking and security customers
• Set up new connectivity customers throughout CentraComm's networking infrastructure
• Provide higher level consulting support to mission-critical networks acting as a point of escalation • Provide leadership by aiding in product research, testing, and evaluation
• Provide technical expertise, training and support to sales and marketing team. Act as a technical mentor for clients and Account Managers
• Documentation of all new customer systems implementation and initial information for billing purposes • Able to fulfill 24x7 support and escalation duties
• Other duties as assigned Strategy
• Provide pre-sales engineering support crucial to the continued growth of the company and its presence within the industry.
• Build strong working relationships with clients, partners, sales, and marketing team to assist with the best solutions, network diagramming and quote/proposals to the client
• Maintain current leading edge in related technology knowledge through continued product research and training
• Strive to be the best at what you do. Maintain a strong focus on pre-sales customer service which is an integral part of our brand and culture
• Able to recognize new opportunities and potential new products and services based on client interactions

Qualifications

The individual will have at least 5 years experience, including responsibility for pre-sales technical consulting or solution design, implementation, management, and troubleshooting of IP networking and information security infrastructure. This experience should include a working knowledge of all the components of complex security, network, and hosting environments. Technical understanding of items such as routers, switches, firewalls, VPNs, intrusion detection and prevention, load balancers, web and database servers, etc. is also needed.

• Demonstrated abilities in network and security architecture and/or deploying network and security related technologies in a complex environment.
• Experience integrating technologies such as firewalls, IPS, ILP, SSL/IPSEC VPNs, SIEMs and DNS. • Strong knowledge of assessment and compliance a plus.
• Must be versed in Juniper, Cisco, Microsoft, and Linux based environments
• Familiarity with server hardware and relevant infrastructure a plus
• Ability and desire to learn new skills quickly and adapt to change
• Consultant savvy. Excellent verbal and written communication skills with ability to communicate technology in simple terms to Account Managers and clients.
• Technical writing skills to develop detailed SOW’s and RFI responses.
• Ability to build strong working relationships with partners, clients and Account Managers.
• Solid organizational and time management skills
• Willing to provide help on critical issues in 24x7 work environment.
• Able to accept and give constructive criticism
• Ability to travel – with the majority being day trips in the OH, MI, Western PA area
• Valid US drivers license
• Knowledge of cryptology and security compliance process and procedures a plus Vendor

Specific Certifications preferred:

• Juniper Networks, All Product lines - JNCIA, JNCIS, JNCIP, JNCIE
• Cisco, Networking and Security Product lines - CCNA, CCNP, CCIE
• Microsoft - MCP, MSCE
• CISSP, CEH, Other security certifications a plus

Position can be based in the following DMA's Columbus, Toledo, Cleveland, and Sandusky. E-mail Attachment Resumes and cover letters can be sent to humanresources@centracomm.net. Please only attach resumes in MS Word (.doc) or ASCII text (.txt) format. U.S. Mail You may mail your resume to:

CentraComm, Ltd.
Attn: Human Resources
323 South Main Street
Findlay, Ohio 45840