Systems Engineering Manager

Company	Cranel Imaging, a div of Cranel, Inc. a leading distributor of document capture hardware & software
Education	Required: B.S. / B.A. in business or engineering or B.S. / B.A. in another discipline with relevant experience Preferred: MS / MBA
Experience	Required: 5+ years in technology services Prior management experience Process focused mindset Project management experience Willingness to travel up to 25% Preferred: Technical Sales experience Systems implementation experience
Description	The Systems Engineering Manager leads a team that is responsible for the three key facets of Cranel’s customer facing technology services in the Enterprise Content Management (ECM) space. Pre-Sales Support Implementation Support Post-Sales Customer Support Please send your resume and cover letter to careers@cranel.com. Include the job title "Systems Engineering Manager" in the Subject line.” Major Responsibilities/Activities Pre-Sales Support Function as single point of contact for the Cranel sales organization to qualify and prioritize customer opportunities for Enterprise Content Management (ECM) solution sales and associated professional services Facilitate bringing the appropriate resources to work an opportunity. Resources may be Cranel Systems Engineers (SE’s) and/or ECM suppliers. Resources will be leveraged to provide software demonstrations, conduct product road map sessions, conduct design sessions, estimate effort, develop proposals, create statements of work, and more. Ensure that all pre-sales activities are conducted in a manner consistent with Cranel’s channel commitments. Provide professional services pipeline forecasts to Cranel management team Implementation Support Support Cranel’s channel customers by delivering ECM systems implementations on their behalf. Own Cranel’s project methodology to deliver on time, on budget and high-quality solutions. Manage project resources (Cranel SE’s or third party) that are deployed to implement an ECM solution Engage additional project management resources (Cranel PM’s or third party) as needed based on demand. Manage project scope Manage project communications Ensure quality completion of all project deliverables Manage project financials and ensure proper accounting and billing in Cranel’s systems Post-Sales Customer Support Work with Cranel’s Customer Support Center to ensure SE resources address customer support issues with utmost priority Work in close collaboration with Customer Support Center Manager to ensure knowledge transfer from Pre-Sales and Implementations to Post-Sales Support Participate in and / or take the lead on the resolution of escalated ECM support cases Core Job Functions: Product Management / Supplier Relations o Work closely with Marketing Business Development Manager to stay in tune with ECM Market trends, report on relationships with ECM partners and assist with on boarding of new partners o Define and mature Cranel’s ECM service offerings o Build strong relationships with Cranel's ECM partners o Ensure that Cranel and ECM partners have well-defined contacts and processes for interaction Sales engagement / Customer Relations o Travel with District Sales Managers (DSM's) quarterly to learn about customers' needs o Build knowledge of Systems Engineering (SE) capabilities and services within the Cranel sales force o Own the pricing of Cranel professional services and associated communication to the Cranel sales force. Management o Hire and manage the team of Systems Engineers o Manage overall SE resource schedule to ensure Post-Sales Customer Support needs are always met o Own the training, skills development and certification plan for SE resources and manage to the plan o Own systems engineering metrics and utilize metrics to continuously improve upon team operations
Job URL	www.cranel.com
Zip Code	43240