Do you love the Internet? Do you run your own web site? Does technology “geek you out?"
We are working closely with our client to build world class support organization for Internet hosting services. We are helping our client hire a special ops team of career-oriented Technical Support Agents to support their growing business.
Your mission is to own and manage client relationships by being a designated support contact for a group of customers. Responsibilities include proactive as well as reactive calls to customers to build value-added relationships with customers and “raving fan" service.
Log and resolve client technical support problems via phone, email and/or online chat, referring more challenging issues to Level 3 support specialists.
Requirements:
This position requires knowledge of Internet technology, social networking, blogging and web sites, as well as a passion to deliver superior customer service. If technology geeks you out, this job is for you.
If you run your own web site, design web sites, blog and/or utilize social media, then that is a plus! Prior experience in a customer-service oriented role is desired.
In addition to a base salary, agents will receive incentives based on customer satisfaction, retention and additional service solutions. Client offers 100% paid medical benefits for employees as well as a flexible work schedule and casual work environment.
|
