Technical Writer

Astute Solutions

Bachelor’s or Master’s Degree with a concentration in English/Technical Writing or its equivalent.

• At least three years of commercial software documentation development experience
• Experience developing documentation using either Robohelp or Flare

Astute Solutions, a fast-growing Customer Relationship Management software and services company, is currently recruiting smart, enthusiastic, and energetic technical writers who have a passion for creating intuitive and easy to use documentation. Successful candidates will have either experience with either Robohelp or Flare. Your responsibilities as a Technical Writer will include participating as an active member of a development team supporting common goals, objectives, and processes. You will be building and maintaining technical, application, and business documentation related to the solutions provided by Astute. This is an outstanding opportunity for an individual with commercial software experience, who enjoys solving business problems through technology.

Critical Success Factors:

• The ability to understand technical documentation and translate it into end user documentation
• Ability to handle multiple tasks concurrently
• Ability to succeed in a fast paced environment
• Self-starter - one who thrives in an entrepreneurial environment
• Ability to learn quickly about new technologies and solutions and can explain to others how to use them
• The ability to work effectively with others in a dynamic team environment

Benefits:

• Professional yet casual work environment
• Advancement opportunities
• Comprehensive health plans
• Paid time off Compensation: commensurate with overall qualifications including experience and education.

About Astute Solutions: Astute Solutions is a pioneer in leveraging customer service as a strategic application. Since our beginning in 1995, we have delivered software and services that help companies build and strengthen customer relationships while creating significant value through each interaction—in the contact center, on the Web and in the field. We are a privately-held corporation, headquartered in Columbus, Ohio, and our customer include many of the world’s top companies, including McDonald’s, Bath & Body Works, Scotts Miracle-Gro, Midas, Nationwide, and more.

To apply for this position, please mention job code TC2010-TW in the subject and send your resume and salary requirements to dev-employment@astutesolutions.com.