Telecommunications Admin

NetJets

Associate's Degree

Please see job description

Who is NetJets? NetJets Inc., a Berkshire Hathaway company, is the pioneer and worldwide leader in fractional aircraft ownership. NetJets began in 1964 as the first aircraft charter company. Today, NetJets offers not only fractional aircraft management and on-demand charter services through its subsidiary, Executive Jet Management. NetJets is truly a global company with operations in the United States and Europe and an affiliation with the provider of the NetJets Middle East Program. Are You Ready? NetJets leads the industry. More companies and individuals use NetJets than all other providers combined. To continue to succeed, NetJets must constantly employ the best and brightest talent to lead our company into the future. At NetJets, it’s not just about filling a position or hiring a person, it’s about embracing personality. It’s about finding someone who wants to make a difference, someone with distinct qualities, a natural talent and a unique perspective on things. We believe that associates who are committed to their work, enjoy their jobs and want to surpass customer expectations will make NetJets a great company. If that's you, NetJets can give you the rewarding experience you’re looking for. Opportunity: We are hiring a Telecommunications Admin position in our IT department. This position is responsible for providing tier two support and administration of wireless telecommunication devices and services as used by U.S. based NetJets employees and contractors. Receives logs and addresses requests and reported problems. Administers devices and services, and maintains an inventory of active service accounts and equipment. Assist the Telecom Manager with vendor relations, billing inquiries, and disputes. This position will be located in Columbus, OH. What do you need to join our team? •Must have a High School Diploma and some Post-High School Education (Associates Degree or Better is Preferred). •Minimum 2 year’s experience in a fast-paced help desk or customer service environment required. •Proficiency with Blackberry Enterprise Server (BES), Mobile Device Manager (MDM) system, iPad/iPhone and various Blackberry devices. •In depth familiarity with various telecommunications devices, Excel spreadsheets, and/or Access databases desired. •Excellent customer service, communication and interpersonal skills. •Must have ability to manage detail and organize information. •Ability to operate efficiently, manage time and balance priorities effectively. •Ability to understand and relay technical concepts to a business audience. •Ability to think logically and build on knowledge acquired. What does a Telecommunications Admin do? •Provides tiers one/two/three support for 3900+ users of Blackberries, 3,000 iPads, cellular phones, aircards, calling cards and other telecommunications devices/supplies for all US based NetJets subsidiaries. Provides support for custom applications on the Blackberry/iPads and escalates unresolved problems or questions to other Shared IT team members. •Provides reliable customer focused coverage of the Wireless Support ACD help line during normal business hours and on-call support as necessary to support our global 7x24x365 operation. . Services "walkup" requests, as well as requests via email, phone, fax and Help Desk tickets. Troubleshoots and repairs/replaces broken/dead devices. •Receives and documents requests for assistance related to Blackberries, iPads, cellular phones, aircards, calling cards and other wireless telecommunications devices. Maintains process and guideline documentation and updates as necessary. •Activates, provisions, configures and distributes wireless devices. Initiates sale, recycling, and/or disposal of retired, outdated equipment. Recover and deactivate equipment, services, and generates warranty claims with our vendors as necessary. •Performs Blackberry Enterprise Server (BES) and Mobile Device Manager (MDM) account administration & limited Active Directory account administration (Distribution lists for crew members). •Provides user training and assistance to corporate users with using advanced Blackberry and iPad features. •Documents and communicates related IS standard policies and procedures as defined by management. •Communicates new technologies, devices, processes and changes to management and software development teams (i.e. vendor software updates) and to the business. Researches and implements new devices and accessories deemed as necessary by the business. Reviews billing account information and verifies accuracy of charges. Work with vendor to provide current rate-plan analysis and submits recommendation to management for approval. •Generates statistical reports for management as requested. •Maintains detailed, accurate end-user account information and related distribution lists. Take the Next Step: More information on the Telecommunications Admin position can be found online via www.netjets.com and clicking on "careers" (at the bottom of the page). You may build a profile or just search opportunities. The reference number is 110389, Telecommunications Admin.