Telecommunications Administrator

NetJets

Must have a High School Diploma and some Post-High School Education (Associates Degree or Better is Preferred).

2-4 years

PURPOSE of POSITION: This position is responsible for providing tier two support and administration of wireless telecommunication devices and services as used by U.S. based NetJets employees and contractors. Receives logs and addresses requests and reported problems. Administers devices and services, and maintains an inventory of active service accounts and equipment. Assist the Telecom Manager with vendor relations, billing inquiries, and disputes.

MAJOR DUTIES/RESPONSIBILITIES and ESSENTIAL FUNCTIONS: 20% Provides tiers one/two/three support for 3900+ users of Blackberries, cellular phones, aircards, calling cards, smart phones, tablets and other telecommunications devices/supplies for all US based NetJets subsidiaries. Provides support for custom applications on the Blackberry and escalates unresolved problems or questions to other Shared IT team members. 20% Provides reliable customer focused coverage of the Wireless Support ACD help line during normal business hours and on-call support as necessary to support our global 7x24x365 operation. . Services "walkup" requests, as well as requests via email, phone, fax and Help Desk tickets. Troubleshoots and repairs/replaces broken/dead devices. 10% Receives and documents requests for assistance related to Blackberries, cellular phones, aircards, calling cards and other wireless telecommunications devices. Maintains process and guideline documentation and updates as necessary. 10% Activates, provisions, configures and distributes wireless devices. Initiates sale, recycling, and/or disposal of retired, outdated equipment. Recover and deactivate equipment, services, and generates warranty claims with our vendors as necessary. 10% Performs Blackberry Enterprise Server account administration & limited Active Directory account administration (Distribution lists for crew members). 10% Provides user training and assistance to corporate users with using advanced Blackberry features. 5% Documents and communicates related IS standard policies and procedures as defined by management. 5% Communicates new technologies, devices, processes and changes to management and software development teams (i.e. vendor software updates) and to the business. Researches and implements new devices and accessories deemed as necessary by the business. Reviews billing account information and verifies accuracy of charges. Work with vendor to provide current rate-plan analysis and submits recommendation to management for approval. 5% Generates statistical reports for management as requested. 5% Maintains detailed, accurate end-user account information and related distribution lists.

SCOPE of POSITION: This position is an individual contributor and has no supervisory responsibilities.

ESSENTIAL QUALIFICATIONS: •Must have a High School Diploma and some Post-High School Education (Associates Degree or Better is Preferred). •Minimum 2 years experience in a fast-paced help desk or customer service environment required. •Proficiency with Blackberry Enterprise Server(BES) and various Blackberry devices. •In depth familiarity with various telecommunications devices, Excel spreadsheets, and/or Access databases desired. •Excellent customer service, communication and interpersonal skills. •Must have ability to manage detail and organize information. •Ability to operate efficiently, manage time and balance priorities effectively. •Ability to understand and relay technical concepts to a business audience. •Ability to think logically and build on knowledge acquired.

Please email your resume/cover letter to Michele Baker at mbaker3@netjets.com and include job title in the subject line.