| Description |
IGS Energy is America’s #1 independent natural gas supplier. We anticipate continued rapid growth in our customer base, currently over 800,000 residential and commercial accounts across a seven state region. Located in Dublin, Ohio, IGS Energy is one of the Columbus area’s largest and fastest growing privately held companies. Our new state-of-the-art corporate campus, which will keep us in Dublin, is currently under construction. It will be one of Central Ohio’s first LEED-certified office buildings and will offer modern work spaces conducive to healthy, productive, and collaborative efforts by all team members.
We are seeking a Telecommunications Analyst to maintain the IGS Telecommunications Technology Infrastructure, including PBX/ACD, Voicemail, Call Recording, Predictive Dialer, Reporting, carrier access (Dial Tone), and related systems applications.
Primary Duties & Responsibilities:
- Reviews, analyzes, and maintains IGS telecommunications technologies and voice communications infrastructure.
- Acts as the liaison between IGS Energy and certified vendors to research and recommend enhanced voice communication solutions.
- Responsible for telecommunications adds/moves/changes and maintaining supporting documentation.
- Develop and deliver end user training material regarding features of the IGS telecommunications systems
- Works closely with Telecommunications Engineer regarding system specifications to support upgrades to the system(s) and to ensure proper integration
- Coordinates upgrade schedules with internal/external partners and acts as a project lead with regard to budgeting, design, implementation, and post implementation support.
- Ensures uninterrupted access to voice communication system features; including dial tone, ACD call routing, call recording, dialing campaigns, reporting, and voicemail.
- Continues to stay abreast of new technologies within the industry, and evaluate the applicability of those technologies within the company’s environment.
- Partners with appropriate IT groups, administrative departments, and outside vendors in order to assure the effective management of the company’s telecommunications technology assets.
Minimum Education & Experience:
- Bachelor’s degree in Computer Science, Technology Management, Engineering, or other related area of study.
- Minimum of 5 – 6 years of telecommunications infrastructure technical experience.
- Demonstrated knowledge of, and experience in supporting leading-edge telecommunications infrastructure technologies.
- Professional certifications within telecommunications infrastructure-related areas, while not a minimum requirement, would be highly desirable.
Skills & Abilities:
- Able to drive results with a sense of urgency relative to the end user.
- Exceptional organizational skills, follow through and multitasking abilities.
- Excellent communicator with strong organizational savvy and leadership skills necessary to interface with and influence all levels of organization.
- Ability to think strategically but willingness to handle, first hand, the mechanics of technology services required by the business.
- Outstanding leadership, teamwork, mentoring and development abilities in conjunction with Company standards.
- Decisiveness, good judgment, analytical/math aptitude and problem solving skills to act with authority and take risks in an environment with little direction from others.
Please include salary requirements when you apply online.
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